Have a standard definition TV (SDTV)? You can use a small device called a digital adapter* (otherwise known as a HD DigitaLink or HD-DTA) to convert digital and scrambled Suddenlink TV channels to enjoy them on your SDTV.
What programming is available with a digital adapter?
You will see most of the channels currently available in your TV package.
A digital adapter can only receive service in one direction, therefore, advanced services that need to pass information back to our network are unavailable such as:
- On Demand
- Ability to order PPV directly on box
- The interactive program guide
- 4K programming
- Rewind live TV
How big is a digital adapter?
It's roughly the size of a standard postcard. It measures at 5.6” (L) x 3.4” (W) x 1.1” (D).
Will I have parental controls with my digital adapter?
Yes, parental controls are available on the digital adapter.
Does a digital adapter come with its own remote?
Yes, each one comes with its own remote in the box. Your digital adapter remote will operate all the features and functions of the digital adapter and is programmable to control the Volume and Power of your SDTV.
Your existing remote(s) will not work with the digital adapter. You will still need your other Suddenlink remote(s) to control your Altice One, Mini, TiVO, or other cable boxes.
What is the monthly rental charge?
See our pricing and packages page for more information.
What do I do if my digital adapter remote is not working?
If you are having an issue with your remote, try the following:
- Make sure to point the remote directly at the digital adapter and that nothing is blocking it
- Check your batteries and replace them if necessary
- Try to reprogram the remote for your TV using the steps and codes included in the user guide
Why is the light on the front panel off?
Check that the power cord is securely attached to the digital adapter and plugged into a working outlet.
What should I do if I can't see a picture on my TV?
Make sure that your TV and digital adapter are turned on, all the cables are securely connected, and all power cords are plugged in.
- If you are using an HDMI cable, make sure your TV is set to the right HDMI input
- If you are using a coax cable, make sure the TV and DTA are both set to channel 3 or 4
*Models of Digital Adapters may vary by market and lineup locations.