What factors affect my Internet speed?

You might have noticed that sometimes your Internet is faster or slower than usual. This is normal and could be due to a number of reasons:

  • Distance - The closer you are to your router or gateway, the faster the WiFi connection. The more walls, doors, and obstructions near your equipment, the higher the chance of something interfering with your signal and slowing you down.
  • Age of Devices - The age and model of devices can slow down your wireless home network. Newer devices can handle greater speeds. Older devices with slower processors use considerably more bandwidth compared to the current generation of technology.
  • Wireless Interference - Electronic devices like baby monitors, cordless phones, microwave ovens, and wireless speakers that are too close to your router or gateway can interfere with and negatively impact your WiFi signal.
  • Software/Firmware Updates - Updates contain important changes to improve the performance, stability and security of your device. With outdated software, firmware or operating systems, you are more likely to experience network connectivity and speed issues.
  • Viruses and Malware - Two of the most frequent causes of poor Internet performance are spyware and viruses. These can infect your device’s hardware, software or applications, and run in the background unknowingly causing an increase in bandwidth usage.
  • Number of Connected Devices - Your home is filled with Internet of Things (IoT)...gaming systems, smartphones, security systems, etc. Bandwidth is divided between all the IoT connected to the Internet and like pie, the more you have connected, the smaller the portion distributed to each device.
  • Website Capacity - Even with a fast connection, the capacity of a web page or site you visit can impact your speed. This includes the speed of the server’s supporting the page, the content on it, and how many people are visiting at the same time.
  • Connection Type - WiFi is a convenient way to get online, but it's not the fastest. For devices such as Internet capable TVs, or gaming systems its ideal to wire them to your modem or gateway using an Ethernet connection.
  • Internet Traffic - During peak hours like after school or when the workday ends everyone start surfing, streaming, and gaming online. This traffic surge can cause a temporarily Internet slow-down.

If you are having issues with your Internet, learn how to troubleshoot your connection.